Legal Notices & GDPR

• Company Information

  This website is published by SARL NCDK, trading as Ophorus.

  • Legal form: Société à responsabilité limitée (SARL).
  • Share capital: €8,000.
  • Company address: Immeuble Grand Angle, Avenue Périé, 33520 Bruges, France.
  • Commercial registration: RCS Bordeaux 481 334 662.
  • VAT identification number: FR15481334662.
  • Email: info@ophorus.com.
  • Telephone: +33 (0)5 56 15 26 09.

• Travel and Transport Registrations

  • Transport licence number: 2016/72/0000367.
  • Travel operator registration number: IM033160002.
  • Financial guarantor: Groupama
  • Professional liability insurer: AXA

• Website Publication and Hosting

  Publication director: Christophe Delpech.

  Hosting provider: OVH.
  Address: 2 rue Kellermann, 59100 Roubaix, France.
  Hosting provider telephone: [insert verified telephone number].

  Website development: Kalfeutre, Lyon.

• Website Information and Booking Conditions

  Bookings are governed by the Terms and Conditions and specific conditions supplied before confirmation. Browsing this website does not, by itself, constitute acceptance of booking conditions or consent to optional data processing.

  Ophorus aims to keep website information accurate and current. Please report errors to info@ophorus.com.

  Changes to website content do not automatically alter an existing confirmed booking.

• Transport Safety and Working-Time Records

  Ophorus organises transport services in accordance with the safety, vehicle-maintenance, working-time, driving-time, break and rest requirements applicable to the service and vehicle concerned.

  Itineraries and schedules may be adjusted to respect these requirements and maintain safe operations.

  Since 2024, Ophorus has used Mobilic as a working-time recording tool for the staff and operations concerned. It supports working-time monitoring and the maintenance of digital records. Its use does not, by itself, guarantee regulatory compliance.

• Personal Data and Privacy

  SARL NCDK, trading as Ophorus, is the controller of the processing described in this notice.

  Personal data is processed under Regulation (EU) 2016/679, the General Data Protection Regulation, and applicable French data-protection law.

  For privacy enquiries or rights requests, contact info@ophorus.com or write to the company address above.

  Information Collected

  Depending on your enquiry or reservation, information may include your name, contact details, booking reference, participant information, service requirements, correspondence and payment-related transaction information.

  Children's ages and weights may be requested where necessary to arrange appropriate seating. Please avoid supplying sensitive information unless it is necessary for a requested arrangement.

  Profession and nationality are not part of the standard information described in this notice.

  Mandatory and Optional Information

  Required fields are identified on the relevant form or explained when information is requested. They are required only where necessary to process the enquiry, perform the booking or meet a legal obligation.

  Without essential information, Ophorus may be unable to confirm or provide a requested service. Optional information may be withheld without affecting services that do not depend on it.

  Marketing consent and promotional-image authorisation are optional and separate from booking acceptance.

  Purposes and Legal Bases

  • Responding to requested enquiries and preparing quotations: taking steps at your request before entering a contract.
  • Managing reservations, payments, service communications, supplier arrangements and delivery: performance of the booking contract.
  • Keeping accounting records and responding to legally binding requests: compliance with legal obligations.
  • Managing complaints, preserving necessary evidence and establishing or defending legal claims: legitimate interests in resolving disputes and protecting legal rights, or legal obligations where applicable.
  • Maintaining website and information-system security: legitimate interests in protecting users, bookings and business systems.
  • Marketing requiring prior permission: consent.
  • Marketing similar Ophorus services to eligible existing customers: legitimate interests in maintaining customer relationships, subject to the information and objection requirements.
  • Optional trackers requiring permission: consent.
  • Promotional use of recognisable Guest images: separate authorisation and consent where applicable.

  Where information reveals health or other specially protected data, an additional legal condition is required. For optional arrangements relying on explicit consent, that consent is requested separately. Please contact Ophorus before sending medical documents.

  Recipients

  Information is accessible only to authorised persons who need it for the relevant purpose. Depending on the booking and systems used, recipient categories include:

  • Ophorus reservation, operations, customer-service and accounting personnel.
  • Guides, transport operators, hotels, restaurants, wineries, activity providers and cruise operators involved in delivering booked services.
  • Booking-system, payment, hosting, IT-support and communication-service providers.
  • Professional advisers, insurers, mediators and competent authorities where disclosure is necessary and legally justified.

  Only information relevant to the recipient's role is shared. Some providers act on Ophorus's instructions; others may act as independent controllers for their own legally defined responsibilities.

  Personal information is not disclosed for another organisation's electronic marketing without the consent or other permission required by applicable law.

  Retention Periods

  • Enquiry records: for the time needed to respond and complete related follow-up. Where retained for permitted prospect marketing, no longer than three years from collection or the last meaningful contact initiated by the prospect.
  • Booking and operational records: throughout the booking relationship and service delivery. Afterwards, only records needed for legal obligations or claims are retained in restricted archives for the applicable statutory period.
  • Accounting documents and invoices: ten years where required by French accounting law, calculated from the relevant financial-year end.
  • Customer marketing records: during the commercial relationship and for up to three years after it ends, unless an earlier objection or withdrawal applies.
  • Marketing objections: the minimum information necessary to honour the objection is kept separately, generally for at least three years and longer where necessary to avoid renewed contact.
  • Accessibility or health information: only for as long as needed to assess and provide the requested arrangement, unless a specific legal obligation or claim justifies restricted retention.
  • Image permissions and associated material: for the authorised duration. Necessary proof of authorisation may be archived for the applicable legal-claims period.
  • Security records: for a period proportionate to identifying, investigating and resolving security incidents. Relevant evidence may be preserved for a specific incident or claim.
  • Cookies, tracker data and consent records: according to the purpose-specific durations stated in the tracker inventory and consent information.

  Information no longer needed is deleted or irreversibly anonymised. Restricted archives are not used for routine marketing.

  International Transfers

  The locations from which service providers host or access personal data determine whether an international transfer occurs. An EU company address alone does not establish that all processing remains within the European Economic Area.

  Where a transfer outside the European Economic Area occurs, it must rely on an applicable adequacy decision or appropriate safeguards, such as European Commission standard contractual clauses, with additional measures where necessary.

  Current transfer arrangements: [insert verified provider arrangements, relevant countries, transfer mechanisms and how to obtain safeguard information].

  For information about the safeguards applicable to your data, contact info@ophorus.com.

  Your Rights

  Subject to the applicable conditions, you may request access, rectification, erasure, restriction of processing or data portability. You may object to processing based on legitimate interests for reasons relating to your situation.

  You may object to direct marketing at any time, without having to provide a reason.

  Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

  You may also provide instructions concerning your personal data after your death under applicable French law.

  Send requests to info@ophorus.com. Identity information will be requested only where reasonably necessary to verify the person making the request.

  Ophorus will respond within the applicable legal period, normally one month. Where a lawful extension is necessary, you will be informed of the extension and reasons.

  You may lodge a complaint with CNIL, the French data-protection authority.

• Marketing Communications

  Making a purchase does not constitute blanket consent to marketing. Where prior consent is required, a separate, optional choice is provided.

  Where legally permitted, existing customers may receive information about similar services supplied by Ophorus, provided they were informed and given a simple, free opportunity to object when their details were collected.

  Every marketing email identifies Ophorus and provides an unsubscribe option. You may also object by contacting info@ophorus.com.

  Unsubscribing does not prevent essential communications about an existing booking.

• Guest Photographs, Videos and Feedback

  Where required, Ophorus obtains separate written authorisation before using promotional photographs or videos in which a Guest is recognisable.

  The authorisation identifies the intended purposes, publication channels and duration. Permission to be photographed does not, by itself, authorise promotional publication.

  Booking or participating in a service does not grant automatic promotional-image permission. Refusing optional authorisation does not affect the booking.

  Images of minors require appropriate written authorisation from their legal representatives.

  Permission is requested where required for identifiable testimonials and attributed Guest feedback. Feedback does not automatically become Ophorus property.

  For questions or withdrawal requests concerning optional uses, contact info@ophorus.com. Requests are handled according to the authorisation, applicable data-protection rules and other relevant rights.

• Cookies and Other Trackers

  Cookies and similar technologies may store information on, or access information from, your device. The applicable rules depend on their actual purpose and configuration, not simply on whether they are first-party or third-party.

  Strictly Necessary Technologies

  Technologies strictly necessary for communications or to provide a service you expressly request may operate without consent where the legal exemption applies. They are identified in the tracker inventory.

  Audience Measurement and Optional Technologies

  Audience-measurement tools require consent unless their configuration and use meet the applicable exemption requirements. Analytics tools are assessed individually.

  Other non-exempt technologies, including relevant advertising, personalisation and third-party-content trackers, are activated only after the required consent.

  Accepting, Refusing and Withdrawing Consent

  Where consent is required, the consent interface allows you to accept or refuse with equivalent ease and to choose by purpose. Continuing to browse is not consent.

  You can change or withdraw your choices at any time through the permanently available cookie-settings control. Withdrawal must be as easy as giving consent.

  Browser controls provide additional options, but do not replace the website's consent mechanism. Refusing optional trackers does not prevent access to features that do not depend on them.

  Tracker Inventory

  The inventory must identify the technologies actually deployed, including their providers, purposes, lifetimes, consent status and relevant third-party information.

  Current tracker inventory: [insert the verified website inventory or its direct access link].

• Complaints and Consumer Mediation

  Booking complaints may be sent to info@ophorus.com. Include the booking reference, relevant facts and supporting documents.

  After an unsuccessful prior written complaint, eligible consumers may refer a dispute to the mediator designated by Ophorus. The mediation procedure is free for the consumer, subject to its admissibility rules.

  Designated mediator: Christophe Delpech.
  Postal address: Immeuble Grand Angle, Avenue Périé, 33520 Bruges
  Website and referral information: www.ophorus.com

• Photo Credits

  Unless otherwise credited, photographs are licensed through the Ophorus Adobe Stock account.

  By Josef F. Stuefer - Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=123017735

  Château La Dominique: Vinexia, Alain Caboche, Herve Lefevre & Guillaume Lachaud.

  © Tourisme Bretagne / Noémie Lefèvre.

  © Tourisme Bretagne / Léa Guillotte.

  © V.Treney_CRTCentre_ValdeLoire.

• External Websites and Updates

  External websites apply their own terms and privacy practices. Please consult their information when following an external link.

  This page may be updated to reflect changes in company information, processing activities, website technologies or legal requirements. Where additional information or renewed consent is required, the appropriate steps will be taken.

  Last updated: 5 November 2026.