CLIENT CANCELLATION & REFUND POLICY

Operator strictly adheres to its cancellation policy and will make no exceptions to the policy. If Guest chooses to cancel his or her reservation, Operator must receive written notice of said cancellation in writing via certified mail, fax or e-mail sent to info@ophorus.com (with confirmation of receipt from Operator), and Guest shall be subject to the following
cancellation fee schedule:

1. Payment conditions and cancellation fees for packages:
Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival (in case of last minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card, American Express) or bank transfer (Wire transfer fees at the charge of the Guest). There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

60+ days > 20€ fee per person
59 to 30 days prior to arrival >
30% of the overall price (deposit)
29 to 15 days prior to arrival >
75% of the overall price
14 days or less prior to arrival> no refund

No insurance for cancellation or assistance is included in the prices mentioned for all packages. Each customer has to check that he or she has the appropriate documents for their journey: a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating, drinking and smoking on board
the minivans are strictly forbidden (law of September 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.

2. Payment conditions and cancellation fees for semi private tours and transfers:
Ophorus requires full payment by credit card, internet payment (through our website) or wire transfer (Wire transfer fees at the charge of the Guest) to make a reservation. We accept payment by AMEX, Visa and Master Card. There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

7 days to 72 hours prior to arrival >
10% of the overall price
72 hours to 24 hours prior to arrival >
30% of the overall price
24 hours prior to arrival > no refund

All semi private tours depart on time. Clients should present themselves at the allocated meeting point at least 10 minutes before the beginning of the tour. Driver/guide will not wait unless Ophorus has been previously informed that the client will be late with a maximum waiting time of 10 minutes. Beyond that waiting time, tours will depart and Ophorus cannot be held responsible for clients missing their tour.

3. Payment conditions and cancellation fees for private excursions and shore excursions:
Ophorus requires a deposit of 30% on booking confirmation with balance to be made at least 30 days prior to arrival (in case of last minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card, American Express) or bank transfer (Wire transfer fees at the charge of the Guest). There is no charge or service fee for processing credit card payments except with American Express +3%. For any cancellation, the following fees will be deducted from the refund:

30 to 15 days prior to arrival >
30% of the overall price
14 to 8 days prior to arrival >
50% of the overall price
7 days prior to arrival > no refund

No refund will be included in the case of a boat not arriving on time and place for a Shore Excursion. All shore excursions departing from Bordeaux must specify local port of call: “Bordeaux city port of call” or “Bassens port of call“ or “Le Verdon port of call”. Ophorus will not be held responsible if the wrong port of call has been notified during reservation. No insurance for cancellation or assistance is included in the prices mentioned for both private tours or shore excursions. Each customer has to check that he or she has the appropriate documents for their journey; a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents. Eating,
drinking and smoking on board the minivans are strictly forbidden (law of September, 17th, 1977). All passengers are insured during the excursions while in the vans. The responsibility of Ophorus is limited to our insurance contract clauses.